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Server Upgrades
Posted by Rick McKnight on 31 July 2014 11:26 AM

We are pleased to announce that RackNine has completed the following server upgrades:


4x Quad Core XeonMigrated from 2x Quad Core to 4x Quad Core Xeon 3.0Ghz on each of our servers:

The benefits of this upgrade are very significant because the new Quad Core processors include two separate dual-core dies, as opposed to our former dual-core where a CPU only included two cores per physical processor in one CPU package.

In our new setup cores 1 and 2 would share a memory cache, as would cores 3 and 4. If core 1 or 2 needs to communicate with 3 or 4, it will be done via the frontside bus.



64GB RAMUpgraded to 64GB RAM per server

In our computing environment, server memory is one of the most critical server components, and with this latest upgrade our servers achieve their optimal performance. This upgrade will have a very significant impact especially when running multiple memory-intensive applications at the same time.

By upgrading the amount of memory inside our units, we have unleashed their full potential to accomplish the challenges our business faces every day, while making sure that compatibility, longevity, and reliability are preserved.


15K SASUpgraded drives to new 15K SAS for extra read/write speed

Besides the recording technology, drive rotation speed is the most important factor for a drive’s throughput. Faster rotation speed means higher data transfer rates. Combining high rotation speeds with top-notch recording technologies has allowed us to significantly increase the read/write speed in our servers.

Other performance factors will benefit from high rotation speeds, such as seek time. It is important to differentiate between seek time and access time, because only the latter is really relevant for our everyday applications. Access time is the combined latency of the seek time and rotational latency, which applies when the heads have been positioned above the required track, while the required sectors still have to pass by the heads. Therefore, faster spindle speeds have allowed us to achieve decreased rotational latency, with an end result of decreased average access time.




apache_php_mysql_logoUpgraded Apache to optimize PHP execution
We have achieved better performance and better resource utilization by upgrading and tuning up the software that runs on our Web servers.

We have given a special attention to the optimization of PHP applications and MySQL databases running under our Apache HTTP Servers, in order to boost the performance of popular Content Management Systems such as WordPress, Joomla or Drupal. Customer Relationship Management software, eCommerce applications, and many other packages that make an extensive use of PHP/MySQL will also benefit from these upgrades.



All these upgrades represent a major improvement for all the packages our clients have hosted on our servers. If you have any questions or need more information please don't hesitate to contact us.

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RackNine implements Installatron
Posted by Rick McKnight on 28 April 2014 07:05 PM

Installatron Apps

We are pleased to announce that all of our web hosting accounts now include Installatron, a one-click web application installer that provides a graphical interface and automation tools designed to simplify the process of deploying and managing web applications.

Installatron allows you to easily install and effortlessly manage web software such as blogs, photo galleries, forums, shops, and other top web applications, right from your cPanel hosting panel. The installation procedure takes only seconds and can be performed by non-technical users. All the hard work of creating and setting up MySQL databases, unzipping files, assigning permissions, etc., is done by the application installer in the background, while for the user all it takes is just a few clicks.

Only the most mature, thoroughly tested, and genuinely top-shelf web applications have been selected, and potential additions are evaluated regularly. All these software packages are designed to manage, enhance, or add functionality to a website. Examples include Content Management Systems like WordPress, Drupal and Joolma, Wiki programs like MediaWiki (used by Wikipedia uses), Help desk/CRM programs like SugarCRM and Zurmo, e-Commerce software like Magento or OpenCart, and an assorted lot of very useful apps like phpBB, Pligg, Piwik, or Form Tools. 

Please read the related announcement at our Blog for more information.


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Canada/USA service upgrades
Posted by Rick McKnight on 10 December 2012 03:34 PM

I'm pleased to announce a number of carrier enhancements to's services.

In addition to our normal carrier routing we've added direct peering with a number of local vendors:

- Telus
- Shaw
- Rogers
- NorthwesTel
- Bell Aliant (additional routing to Maritimes)

- Verizon
- AT&T

Additional capacity affects small market calling where calls are limited by the carrier's ability to receive them. Local routes allow more concurrent calls to reach recipients, making delivery of your calls faster, with better reporting on not-in-service vs. busy numbers.

We've also done some minor tweaking to ring time and answering machine detection to Rogers/Shaw customers in Ontario. A small number of customers with voicemail answer after 7 rings were receiving a call cancelled/no-answer result.

All upgrades are complete and implemented. We look forward to serving your calling needs through 2013 and beyond.

-Matt Meier

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Major table view update of our 2call system
Posted by Rick McKnight on 27 August 2012 08:55 AM

I'm pleased to announce a major feature upgrade of our 2call system.

As of this morning, all tables listed under *Dialer Setup*:

- Recordings
- Phone Lists
- Data Tables
- Call Scripts

have been upgraded to a new, AJAX-driven format.

The new table includes a click-to-sort feature for multiple columns in each table, a drop-down to select the number of items returned (with previous/next page buttons at the bottom), and a Search box to quickly filter results by text entered.

All processing is handled server-side meaning your results for any of the above tables will be lightning-fast.

We've also completed integration of speech transcription to all voicemail accounts. Please note that this feature is currently in Beta. Accuracy is around 60%, with an expected accuracy around 80% once audio training has been performed.

Please email or call if you have any questions.

Matt Meier,
RackNine Inc.

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RackNine Network unveils new website
Posted by Rick McKnight on 16 July 2012 12:06 PM

RackNine Inc. has set up a new website located at, in which we intend to cover news, reviews and best practices related to web applications, mostly Open Source software based on the PHP-MySQL duo and designed to simplify the process of creating and maintaining web spaces and communities.


The website is divided into 3 main sections:

Content Management Systems (CMSs): Used to manage content and work-flow by a single person or in a collaborative environment. Content can be simple text, photos, music, video, documents, or just about any material that can be stored digitally.

The CMSs we currently offer require almost no technical skills or special knowledge to manage. A person with just enough technical abilities to create a Word document could easily create an edit pages with these CMSs listed below.

WordPress is a semantic personal publishing platform with a focus on aesthetics, Web standards, and usability. It supports multiple users, categories, comments, bookmarklets, RSS syndication, several APIs, and weblogs.

The core software is built by hundreds of community volunteers, and when you’re ready for more there are thousands of plugins and themes available to transform your site into almost anything you can imagine. Over 60 million people have chosen WordPress to power their websites.

Learn more…

With millions of websites running on Joomla!, the software is used by individuals, small and medium-sized businesses, and large organizations worldwide to easily create and build a variety of websites & web-enabled applications.

Since Joomla! is so easy to use, anybody with a minimal amount of instruction can easily manage their own sites themselves. Nonetheless, if you need specialized functionality, Joomla! is highly extensible and thousands of extensions (most for free under the GPL license) are available in the Joomla Extensions Directory.

Learn more…

Drupal is highly advanced Open Source software that allows an individual or a community of users to easily publish, manage and organize a great variety of content on a website.

Drupal is optimized for high volume traffic and its platform is currently powering millions of websites and applications, from personal websites to enterprise applications. It’s built, used, and supported by a very active and diverse community of professionals around the world.

Learn more…


Customer Relationship Management (CRM): Applications that allows for a large number of users to contribute to and share stored data, improving communication between employees of an organization and their customers, as well as potential clients, and members of sales prospects.

This easy-to-use CRM software will allow you to consolidate all your customers’ contact details and history in one place, helping you remember when you should follow-up with current contacts and prospects, which translate into increasing sales and profit margins.

vTiger CRM is an open source CRM application that was forked from SugarCRM with the intention of being a fully open source CRM application with comparable functionality to SugarCRM and

vTiger CRM offers reporting, a customer portal and an Outlook plugin in its free edition, whereas those functions are in paid versions of the other CRM applications.

Learn more…

CiviCRM is a web-based, internationalized suite of computer software for constituency relationship management, that falls under the broad rubric of customer relationship management. It is specifically designed for the needs of non-profit, non-governmental, and advocacy groups, and serves as an association management system.

CiviCRM is designed to manage information about an organization’s donors, members, event registrants, subscribers, grant application seekers and funders, and case contacts. Volunteers, activists, voters as well as more general sorts of business contacts such as employees, clients, or vendors can be managed using CiviCRM.

Learn more…

Kayako is a developer and vendor of proprietary help desk and customer support software. Kayako’s products are available either as a SaaS (Software as a Service) or as licensed, downloadable products hosted on your own web server.

Kayako offers some of the world’s leading helpdesk and customer engagement solutions, such as Kayako Fusion Help Desk Software that delivers customer support over email, tickets, live chat, remote desktop support, VoIP and self-help.

Learn more…

e-Commerce Software: Makes it incredibly simple to create a professional-looking store that accepts different payment systems and credit cards, integrates with Google, eBay or Amazon and offers multiple shipping options.

Customer registration and checkout are securely delegated to third-party organizations for a modest fee, so your customers can buy with confidence. Never before has been this easy to create your own Online Store with integrated Shopping Cart, for a lot less than you think.

osCommerce stands for “Open Source Commerce”, an online store-management software program that can be used on any web server capable of running PHP and MySQL.

Being one of the most veteran packages of its kind, osCommerce has spawned a number of forks over ten years of operation, including the widely popular Zen Cart.

Learn more…

Magento was built using the Zend Framework by Varien, a company that formerly worked with osCommerce, but later decided to rewrite the software from scratch.

Magento uses the Entity-attribute-value (EAV) database model to store data, offering merchants complete flexibility and control over the presentation, content, and functionality of their online outlets.

Learn more…

VirtueMart can extend the functionality of Joomla! that can be run as a Shopping Cart, or in Catalog mode. You need to install Joomla! first as the Framework, and then install and configure VirtueMart on top of it.

Despite being Open Source Software VirtueMart is capable of powering large Online Shops providing the type of performance, usability and security you’d expect from professional Software.

Learn more…

For more information please visit our sister website at:
RackNine Network unveils new website | RackNine

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